Returns & Exchanges
At Plantex E-Commerce Private Limited, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Request
Log into your account portal or contact our support team to submit a return request with your order number and reason for return.
Prepare Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its unused, original condition.
Ship Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing