Frequently Asked Questions

Everything you need to know about shopping with Plantex

What is the typical delivery timeframe for my order?

Most orders are processed within 24-48 hours. Depending on your location, delivery usually takes between 3 to 7 business days.

What is your return policy for damaged items?

We offer a 7-day return policy for items that arrive damaged or defective. Please ensure you record an unboxing video to facilitate a smooth replacement process.

Which payment methods do you accept?

We accept a wide range of payment options including Credit/Debit cards, Net Banking, UPI, and popular mobile wallets through our secure payment gateway.

How can I track the status of my shipment?

Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your package in real-time.

Do you offer a warranty on your products?

Yes, many of our hardware and home improvement products come with a manufacturer's warranty. Specific warranty details can be found on the individual product pages.

Can I cancel my order after it has been placed?

Orders can be cancelled within 12 hours of placement or until they are dispatched, whichever comes first. Please contact our support team for assistance.